Winery Sales Admin & Wine Club Care Specialist

Hedy Holmes Staffing; Lodi (CA); Presencial; USD 28.000 - 33.000; Jornada completa

Descripción de la vacante

Hedy Holmes Staffing seeks a Sales Admin to support daily administrative and sales operations for a winery. You will handle data entry, order processing, and member services while promoting upsells and maintaining accurate records.

The role emphasizes strong communication, relationship-building, and the ability to balance customer service with sales targets in a fast-paced environment.

Formación

• Previous administrative, sales, or customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsabilidades

• Perform daily administrative duties, including data entry, filing, answering phones, responding to emails, and maintaining office records.
• Provide exceptional customer service to wine club members, assisting with memberships, orders, account updates, and general inquiries.
• Build and maintain positive relationships with customers to encourage repeat purchases and long-term loyalty.
• Promote and upsell wine products, special releases, seasonal offerings, and wine club memberships.
• Identify sales opportunities through customer interactions and recommend products based on customer preferences.
• Process wine orders, payments, membership renewals, and account updates accurately.
• Follow up with customers regarding orders, shipments, membership renewals, and promotional offerings.
• Maintain accurate customer information, purchase histories, and wine club membership records.
• Respond professionally to customer questions, concerns, and service requests.
• Assist with preparing sales reports, spreadsheets, and other administrative documentation.
• Track customer orders and communicate updates regarding order status and fulfillment.
• Coordinate with shipping and warehouse teams to ensure timely and accurate order processing.
• Support wine club promotions, sales campaigns, and customer retention initiatives.
• Assist with organizing customer communications and maintaining accurate sales documentation.
• Maintain confidentiality when handling customer account and payment information.
• Collaborate with sales, administrative, and fulfillment teams to support business objectives.
• Perform additional sales and administrative duties as assigned.

Conocimientos

Customer service

Relationship-building

Communication

Organizational skills

Data entry

Herramientas

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Hedy Holmes Staffing seeks a Sales Admin to support daily administrative and sales operations for a winery. You will handle data entry, order processing, and member services while promoting upsells and maintaining accurate records.

The role emphasizes strong communication, relationship-building, and the ability to balance customer service with sales targets in a fast-paced environment.