Wine Tasting Room Lead - Guest Experience & Team Coach

SERVPRO of Saginaw / Bay City; Johnson City (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Carter Creek Winery Resort & Spa is seeking a Tasting Room Supervisor to lead the daily operations of the tasting room and guest service. The role involves promoting wine sales, guiding guests through tastings, and coordinating staff schedules during a busy daily service from 11 am to 6 pm.

The ideal candidate will have 2+ years of supervisory experience in retail/hospitality, strong wine knowledge, and familiarity with TABC laws.

Qualifications

• 2+ years of supervisory experience in retail/hospitality.
• Preferred fast-paced customer service/hospitality background.
• Strong knowledge of wine varietals, regions, and viticulture.
• Familiar with Texas Alcoholic Beverage Commission (TABC) laws.

Responsibilities

• Promote sale of wine and non-wine products in the tasting room.
• Transact sales using POS system and reconcile daily sales.
• Maintain clean, stocked tasting room and inventory areas.
• Describe wines and winery processes to guests; answer questions.
• Lead and monitor staff; provide day-to-day guidance.
• Prepare tasting area and conduct guided tastings for guests.
• Attend departmental meetings as required.
• Work a flexible schedule including weekends.

Skills

Supervisory experience

Wine knowledge

Customer service

Tools

POS system

Job description

Carter Creek Winery Resort & Spa is seeking a Tasting Room Supervisor to lead the daily operations of the tasting room and guest service. The role involves promoting wine sales, guiding guests through tastings, and coordinating staff schedules during a busy daily service from 11 am to 6 pm.

The ideal candidate will have 2+ years of supervisory experience in retail/hospitality, strong wine knowledge, and familiarity with TABC laws.