Tasting Room Supervisor

SERVPRO of Saginaw / Bay City; Johnson City (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Carter Creek Winery Resort & Spa is seeking a Tasting Room Supervisor to lead the daily operations of the tasting room and guest service. The role involves promoting wine sales, guiding guests through tastings, and coordinating staff schedules during a busy daily service from 11 am to 6 pm.

The ideal candidate will have 2+ years of supervisory experience in retail/hospitality, strong wine knowledge, and familiarity with TABC laws.

Qualifications

• 2+ years of supervisory experience in retail/hospitality.
• Preferred fast-paced customer service/hospitality background.
• Strong knowledge of wine varietals, regions, and viticulture.
• Familiar with Texas Alcoholic Beverage Commission (TABC) laws.

Responsibilities

• Promote sale of wine and non-wine products in the tasting room.
• Transact sales using POS system and reconcile daily sales.
• Maintain clean, stocked tasting room and inventory areas.
• Describe wines and winery processes to guests; answer questions.
• Lead and monitor staff; provide day-to-day guidance.
• Prepare tasting area and conduct guided tastings for guests.
• Attend departmental meetings as required.
• Work a flexible schedule including weekends.

Skills

Supervisory experience

Wine knowledge

Customer service

Tools

POS system

Job description

About the location and resort

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

More information

For more information, visit https://www.cartercreek.com

SUMMARY

Carter Creek Winery Resort & Spa is currently hiring a Tasting Room Supervisor to act in a leadership role and is responsible for assisting the Tasting Room & Wine Club Manager in the daily operations and guest service Tasting Room Operations. The tasting room is open daily from 11 am - 6 pm. Our team needs someone that has a passion for providing a great customer experience while sharing their wine knowledge.

DUTIES

• Assist in promoting the sale of wine and non-wine products sold in the tasting room.
• Utilizes cash register and POS system to transact sales and maintain tasting room wine inventories; reconciles daily sales and posts transaction.
• Ensures tasting room and inventory areas are clean, neat and stocked at all times.
• Describes wines, wine making techniques and winery history; answers visitor’s questions about wines.
• Acquires and maintains thorough knowledge of winery and its wines.
• Assigns duties and monitors quality of work.
• Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Assist with the cleanliness and maintenance of the bar area. Racking glasses and cleaning during downtime.
• Prepare designated bar for daily wine tasting and conduct tasting with guests guiding them on their selections and teaching them about the varietals and styles of wine.
• Alerts department head when wine inventory needs are running low.
• Provide assistance with inventory as needed.
• Attend departmental meetings as required
• Ability to work a flexible schedule including a majority of weekend shifts.

JOB KNOWLEDGE

Minimum of 2+ years of supervisory experience in a retail/hospitality or similar environment. Prior experience in a fast paced, customer service/hospitality industry is preferred. Must have an above average knowledge of wine varietals, regions and viticulture. Must be familiar with TABC governing laws.

WORKING CONDITIONS

Works primarily indoors throughout shift. Bi-level structures. Extensive facility. Well-lit room. Minimal exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL/MENTAL DEMANDS

Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Able to lift and move up to 30 pounds. Possess basic math skills.

BENEFITS (Full-time)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

SCHEDULE

• Must be available to work all shifts including weekends and some holidays
• Flexible scheduling
• Additional work available for special banquets or events
• Tasting room hours are daily from 11 am - 6 pm.