Director, Tasting Room & Wine Club Experience

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Tuition assistance

Job summary

South Coast Winery Resort & Spa and Carter Estate Winery and Resort are seeking an accomplished Director of Tasting & Wine Club Operations. This leadership role oversees the Tasting Room, Wine Clubs, Gift Shops, Online Stores, and member experiences across both luxury winery properties.

You will develop and execute strategies that elevate guest experiences while maximizing wine club growth, retail sales, and operational excellence.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of progressive leadership experience in winery operations, hospitality, luxury retail, or wine club management.
• Extensive knowledge of wines, wine club operations, tasting room management, and hospitality sales.
• Proven success increasing revenue, membership growth, and customer retention.
• Strong leadership, coaching, and team-building skills.
• Experience managing multiple departments and cross-functional teams.
• Exceptional communication, organizational, and analytical abilities.
• Ability to work a flexible schedule including weekends, holidays and special events.

Responsibilities

• Lead all Tasting room and Wine Club operations for South Coast Winery Resort & Spa and Carter Estate Winery and Resort.
• Develop strategies to increase wine club membership, retention, and positive net growth.
• Drive tasting room sales, retail performance, and overall profitability.
• Create memorable guest and member experiences that build brand loyalty.
• Recruit, coach, mentor, and develop high-performing leadership teams.
• Design and implement innovative Wine Club programming, member events, and exclusive experiences.
• Partner with Marketing to execute promotions, member communications, and seasonal campaigns.
• Analyze sales trends, KPIs, and operational reports to identify opportunities for growth.
• Oversee budgets, forecasting, inventory controls, and department performance.
• Build strong relationships within the local community and wine industry while serving as an ambassador for both brands.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.

Skills

Leadership experience

Wine knowledge

Communication

Coaching

Team building

Analytical abilities

Hospitality sales

Multidepartment experience

Education

Bachelor's degree or equivalent combination of education and experience

Job description

South Coast Winery Resort & Spa and Carter Estate Winery and Resort are seeking an accomplished Director of Tasting & Wine Club Operations. This leadership role oversees the Tasting Room, Wine Clubs, Gift Shops, Online Stores, and member experiences across both luxury winery properties.

You will develop and execute strategies that elevate guest experiences while maximizing wine club growth, retail sales, and operational excellence.