Tasting Room Supervisor

Carter Hospitality Group, LLC; Johnson City (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Carter Creek Winery Resort & Spa is seeking a Tasting Room Supervisor in Johnson City, Texas. This leadership role supports the Tasting Room & Wine Club Manager and entails daily guest service, wine education, and team oversight within the tasting room operations.

The position requires a strong passion for wine, excellent customer service, and supervisory experience, with the tasting room open daily from 11 am to 6 pm.

Qualifications

• Minimum 2+ years of supervisory experience in hospitality or retail.
• Passion for wine with knowledge of varietals, regions, and viticulture.
• Familiarity with TABC governing laws.

Responsibilities

• Assist in promoting wine and non-wine products in the tasting room.
• Operate POS system and reconcile daily sales.
• Ensure tasting room, bar, and inventory areas are clean and stocked.
• Describe wines and winery history to visitors.
• Provide day-to-day guidance and supervise subordinates.
• Support inventory and assist with events and banquets.
• Handle weekend shifts and flexible scheduling.

Job description

• Flexible scheduling

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

For more information, visit https://www.cartercreek.com

SUMMARY:

Carter Creek Winery Resort & Spa is currently hiring a Tasting Room Supervisor to act in a leadership role and is responsible for assisting the Tasting Room & Wine Club Manager in the daily operations and guest service Tasting Room Operations. The tasting room is open daily from 11 am - 6 pm. Our team needs someone that has a passion for providing a great customer experience while sharing their wine knowledge.

DUTIES

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Assist in promoting the sale of wine and non-wine products sold in the tasting room.


• Utilizes cash register and POS system to transact sales and maintain tasting room wine inventories; reconciles daily sales and posts transaction.


• Ensures tasting room and inventory areas are clean, neat and stocked at all times.


• Describes wines, wine making techniques and winery history; answers visitor's questions about wines.


• Acquires and maintains thorough knowledge of winery and its wines.


• Assigns duties and monitors quality of work.


• Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance.


• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.


• Assist with the cleanliness and maintenance of the bar area. Racking glasses and cleaning during downtime.


• Prepare designated bar for daily wine tasting and conduct tasting with guests guiding them on their selections and teaching them about the varietals and styles of wine.


• Alerts department head when wine inventory needs are running low.


• Provide assistance with inventory as needed.


• Attend departmental meetings as required


• Ability to work a flexible schedule including a majority of weekend shifts.

JOB KNOWLEDGE

Minimum of 2+ years of supervisory experience in a retail/hospitality or similar environment. Prior experience in a fast paced, customer service/hospitality industry is preferred. Must have an above average knowledge of wine varietals, regions and viticulture. Must be familiar with TABC governing laws.

WORKING CONDITIONS

Works primarily indoors throughout shift. Bi-level structures. Extensive facility. Well-lit room. Minimal exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL/MENTAL DEMANDS:

Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Able to lift and move up to 30 pounds. Possess basic math skills.

BENEFITS (Full-time)

• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Employee discounts


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Referral program


• Tuition reimbursement


• Vision insurance

Schedule

• Must be available to work all shifts including weekends and some holidays


• Flexible scheduling


• Additional work available for special banquets or events


• Tasting room hours are daily from 11 am - 6 pm.

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.