Wine Steward & Pairing Specialist

Kroger; Lake Orion (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Lake Orion, MI, is seeking an attentive wine department associate to deliver exceptional customer service and knowledge about wine and beer. You will assist customers, respond to questions, and support sales while maintaining a welcoming store environment that encourages repeat visits.

The role requires strong communication, the ability to handle stressful situations, and a commitment to safety and brand standards. Prior retail experience is advantageous.

Qualifications

• Knowledge of imported and domestic wine varieties and flavor profiles.
• Experience working with wine and beer.
• Retail experience and ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Offer product samples per guidelines to help customers discover items.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to meet customer needs and preferences.
• Assist customers with wine pairing with meats, cheeses or desserts.
• Collaborate with store chef for wine tastings and programs.

Skills

Wine knowledge

Customer service

Sales

Beverage knowledge

Communication skills

Second language

Education

High school education or equivalent

Job description

Kroger in Lake Orion, MI, is seeking an attentive wine department associate to deliver exceptional customer service and knowledge about wine and beer. You will assist customers, respond to questions, and support sales while maintaining a welcoming store environment that encourages repeat visits.

The role requires strong communication, the ability to handle stressful situations, and a commitment to safety and brand standards. Prior retail experience is advantageous.