Wine & Spirits Store Associate: Customer Experience

Total Wine & More; Roseville (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &

401(k) matching & HSA

Job summary

Total Wine & More is seeking a Service Team Member in Michigan to deliver exceptional customer service, engage customers, and advise on products to drive sales. You may also perform merchandising, front-end, or other duties as needed, with internal designation as Service Team Member reporting to store management.

You will help maximize inventory, process freight, stock merchandise, build displays, and support digital orders, curbside pickup, and delivery when assigned, all while maintaining

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience in retail preferred.
• 1+ years of experience in a retail setting preferred.

Responsibilities

• Provide service and drive sales by engaging customers and advising on products.
• Maximize product inventory: process freight, organize, stock, build displays and end caps.
• Support digital operations by fulfilling orders and assisting with in-store and curbside pickup/delivery as needed.
• Load and deliver orders safely following company policies and traffic/safety laws.

Skills

Customer service

Retail experience

POS systems

Inventory management

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Service Team Member in Michigan to deliver exceptional customer service, engage customers, and advise on products to drive sales. You may also perform merchandising, front-end, or other duties as needed, with internal designation as Service Team Member reporting to store management.

You will help maximize inventory, process freight, stock merchandise, build displays, and support digital orders, curbside pickup, and delivery when assigned, all while maintaining