Wine & Spirits Sales & Service Associate

Total Wine & More; Florida; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, Rx

401(k), HSA, FSA

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness insurance

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Florida is seeking a Service Team Member to deliver excellent customer service, drive sales, and support merchandising and store operations. Internally you will be referred to as Service Team Member and report to the store management team.

You will greet customers, advise on products, participate in wine, spirits and beer training, manage inventory and displays, handle curbside orders and deliveries when assigned, and help maintain a safe, compliant store environment.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities as assigned and perform other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.

Skills

Customer service

Sales

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More in Florida is seeking a Service Team Member to deliver excellent customer service, drive sales, and support merchandising and store operations. Internally you will be referred to as Service Team Member and report to the store management team.

You will greet customers, advise on products, participate in wine, spirits and beer training, manage inventory and displays, handle curbside orders and deliveries when assigned, and help maintain a safe, compliant store environment.