Wine & Spirits Sales & Service Associate

Total Wine & More; Shrewsbury (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k), HSA, FSA

Disability & life insurance coverage

Paid parental leave

Pet insurance

Tuition assistance

Career development & product training

Job summary

Total Wine & More is hiring a Service Team Member to assist customers, stock shelves, and support curbside pickup and delivery where needed. You will greet customers, share product knowledge, and drive sales while maintaining a safe, organized store environment.

The role is seasonal with shifts including evenings and weekends. Prior retail exposure and ability to lift and stand for long periods are preferred; 21+ age requirement applies. Training provided.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience; 1+ year in retail preferred.
• Familiarity with POS systems and inventory software.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise.
• Provide exceptional service by greeting customers and informing about products.
• Build product knowledge through training on wine, spirits, and beer.
• Maintain knowledge of promotions, loyalty programs, and advertisements.
• Ensure safety, cleanliness, and compliance with alcohol sale laws.
• Load and deliver orders safely if delivery is an essential function.

Skills

POS familiarity

Inventory software familiarity

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is hiring a Service Team Member to assist customers, stock shelves, and support curbside pickup and delivery where needed. You will greet customers, share product knowledge, and drive sales while maintaining a safe, organized store environment.

The role is seasonal with shifts including evenings and weekends. Prior retail exposure and ability to lift and stand for long periods are preferred; 21+ age requirement applies. Training provided.