Wine-Savvy Food Server — Fast-Paced, Tips Included

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 19,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking hospitality team members for bar/restaurant service. This role focuses on delivering guest experiences, answering beverage questions, maintaining menu knowledge, and proactive service steps.

You will maintain an in-depth knowledge of wine and alcohol offerings, demonstrate excellent guest service, and uphold safety and compliance training. The position offers tips-based earnings and a dynamic fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, BBP and other required trainings.
• Ability to greet, interact with, listen to, and appreciate guests (GILA WAY).
• Excellent guest service skills, strong telephone etiquette, and ability to follow up with minimal supervision.
• Ability to build working relationships with guests and team members.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings to answer questions accurately.
• Maintains dependable attendance with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills

Excellent guest service

Telephone etiquette

Interpersonal communication

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ is seeking hospitality team members for bar/restaurant service. This role focuses on delivering guest experiences, answering beverage questions, maintaining menu knowledge, and proactive service steps.

You will maintain an in-depth knowledge of wine and alcohol offerings, demonstrate excellent guest service, and uphold safety and compliance training. The position offers tips-based earnings and a dynamic fast-paced environment.