Premium Food Server — Tips Included, Guest-Centric Service

Ultipro; Chandler, Northern (AZ, KY); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a guest-focused team member for our bar/restaurant operations. The role involves delivering excellent service, answering menu questions, and maintaining knowledge of offerings.

The position requires a High School Diploma (or equivalent) and experience in fast-paced venues. Relevant certifications and a professional demeanor are expected. This on-site role offers tipping potential and standard hospitality perks.

Qualifications

• Promotes and provides excellent guest service experiences to guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Must acquire and maintain required compliance trainings.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriately and accurately.

Skills

Guest service

Interpersonal skills

Communication

Telephone etiquette

Teamwork

Education

High School Diploma or equivalent

Job description

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a guest-focused team member for our bar/restaurant operations. The role involves delivering excellent service, answering menu questions, and maintaining knowledge of offerings.

The position requires a High School Diploma (or equivalent) and experience in fast-paced venues. Relevant certifications and a professional demeanor are expected. This on-site role offers tipping potential and standard hospitality perks.