Guest Experience Associate - Food & Beverage

Playatgila; Chandler, Northern (AZ, KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Playatgila is seeking staff for on-site roles in Chandler, AZ, offering a pay rate of $12.15 per hour plus tips. The position emphasizes guest service, wine and beverage knowledge, and adherence to health and safety trainings.

You will work in a fast-paced setting, responding to guest inquiries and maintaining menu knowledge. Candidates should have a high school diploma (preferred) and be able to obtain required certifications (Food Handlers Card, Alcohol Awareness, BBP).

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain required compliance trainings (Food Handlers Card, Alcohol Awareness, BBP, etc.).
• Ability to greet, interact with and listen to guests using the GILA WAY.
• Strong guest service and communication skills.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings to answer questions accurately.
• Maintains a dependable work attendance record with minimal absences or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Communication

Telephone etiquette

Education

High School Diploma

Food Handlers Card & Certifications

Job description

Playatgila is seeking staff for on-site roles in Chandler, AZ, offering a pay rate of $12.15 per hour plus tips. The position emphasizes guest service, wine and beverage knowledge, and adherence to health and safety trainings.

You will work in a fast-paced setting, responding to guest inquiries and maintaining menu knowledge. Candidates should have a high school diploma (preferred) and be able to obtain required certifications (Food Handlers Card, Alcohol Awareness, BBP).