Wine Program Lead & Guest Experience Expert

SA Hospitality Group; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SA Hospitality Group is seeking aSommelier to oversee our wine program, provide on-floor expertise, and educate staff on wine pairings and service. You will manage inventory, assist in event planning, and collaborate with the dining team to enhance guest experiences.

The role emphasizes staying current with wine trends, maintaining high service standards, and building guest loyalty through personalized recommendations.

Qualifications

• Experience in wine program management and guest beverage service.
• Ability to train staff and maintain wine quality and presentation.
• Knowledge of wine pairings and service standards.
• Familiarity with inventory and cost controls.

Responsibilities

• Lead beverage program, optimize logistics, and increase wine sales.
• Train staff on wine service, decanting, and presentation.
• Maintain wine cellar organization, storage, and inventory accuracy.
• Provide floor service, recommend wines, and resolve guest questions.
• Monitor glassware, tools, and hygiene; ensure compliance with standards.
• Assist in procurement and manage beverage-related events.

Skills

Wine knowledge

Customer service

Staff training

Inventory management

Education

Sommelier certification

Tools

Toast POS

Wine inventory software

Job description

SA Hospitality Group is seeking aSommelier to oversee our wine program, provide on-floor expertise, and educate staff on wine pairings and service. You will manage inventory, assist in event planning, and collaborate with the dining team to enhance guest experiences.

The role emphasizes staying current with wine trends, maintaining high service standards, and building guest loyalty through personalized recommendations.