Wine Experience Specialist

The Kroger Co.; Milan (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Kroger Co. is seeking a Wine Department Associate to deliver exceptional service and foster an outstanding customer experience. You will assist in product recommendations, wine tastings, and maintaining a safe, welcoming store environment. Strong communication and math skills are required, with 21+ age and retail experience preferred.

Join a team that values respect, integrity, and customer-first service while supporting department goals and promotions across the wine section.

Qualifications

• Two items of functional wine knowledge are preferred: imported/domestic varieties and flavor profiles.
• Experience in wine/beer sales and basic product recommendations.
• Retail experience helps in customer interactions at the department level.

Responsibilities

• Answer questions about products and respond to customer needs.
• Assist with wine and beer recommendations and pairings.
• Maintain wine knowledge and stay current on promotions.
• Ensure clean, welcoming environment and safe store practices.
• Support department manager to reach sales goals.
• Adhere to safety procedures and quality standards.
• Assist with tastings and program events.
• Monitor temperatures in cases and coolers.

Skills

Second language

Wine knowledge

Retail experience

Customer service

Effective communication

Basic math

Calm under pressure

Age 21+

Wine tasting

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Wine Department Associate to deliver exceptional service and foster an outstanding customer experience. You will assist in product recommendations, wine tastings, and maintaining a safe, welcoming store environment. Strong communication and math skills are required, with 21+ age and retail experience preferred.

Join a team that values respect, integrity, and customer-first service while supporting department goals and promotions across the wine section.