Wine Steward: Customer-First Experience & Tastings

The Kroger Co.; Ypsilanti (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused associate to uphold exceptional service in the wine department. You will help create a welcoming environment, answer questions, and guide customers to products that fit their needs while supporting department goals.

Responsibilities include assisting with wine pairings, participating in tastings with the store chef, and maintaining knowledge of wine and beer trends. A high school diploma or equivalent is required, and 21+ to handle alcohol.

Qualifications

• Deliver outstanding customer service and uphold safe, clean environment.
• Answer product questions and suggest items across the store.
• Maintain knowledge of wine and beer varieties and trends.
• Assist with wine pairings and in-store tastings where applicable.

Responsibilities

• Assist department manager in achieving department sales and profits.
• Monitor safety procedures and report issues to management.
• Support promotional wine programs and wine tastings with store chef.
• Greet customers, answer questions, and provide product recommendations.

Skills

Customer service

Wine knowledge

Communication skills

Team collaboration

Stress management

Bilingual (optional)

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a customer-focused associate to uphold exceptional service in the wine department. You will help create a welcoming environment, answer questions, and guide customers to products that fit their needs while supporting department goals.

Responsibilities include assisting with wine pairings, participating in tastings with the store chef, and maintaining knowledge of wine and beer trends. A high school diploma or equivalent is required, and 21+ to handle alcohol.