Beer, Wine & Spirits Experience Specialist

Kroger Family of Companies; Glenview (IL); On-site; USD 22,000 - 24,000; Full time

Job summary

Kroger Family of Companies in Glenview, IL is seeking a role focused on delivering outstanding customer experience in the beer, wine and spirits department. You will assist the department manager in achieving sales and profit goals, maintain safe and clean conditions, and help customers with product questions and recommendations.

The position requires 21+ years of age, strong communication and math skills, and the ability to thrive in a fast-paced retail environment.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

Job description

Kroger Family of Companies in Glenview, IL is seeking a role focused on delivering outstanding customer experience in the beer, wine and spirits department. You will assist the department manager in achieving sales and profit goals, maintain safe and clean conditions, and help customers with product questions and recommendations.

The position requires 21+ years of age, strong communication and math skills, and the ability to thrive in a fast-paced retail environment.