Wine Experience Specialist

The Kroger Co.; Farmington Hills (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Kroger Co. in Farmington Hills is hiring for a wine department team member focused on outstanding customer service and a clean, safe environment.

You will assist the department manager in achieving sales targets and uphold quality standards while embodying our Customer 1st strategy and Kroger values. Responsibilities include answering product questions, offering wine recommendations, and coordinating with the store chef for tastings.

Qualifications

• Two languages spoken, read or written.
• Knowledge of imported and domestic wine varieties and flavor profiles.
• Experience working with wine and beer.
• Retail experience in a customer-facing environment.
• Must be 21 years of age.
• Basic math skills and effective communication.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Know products in the department and respond to inquiries with recommendations.
• Offer product samples in line with guidelines and laws.
• Inform customers of wine specials and promotions.
• Assist customers with wine pairings to complement meals.
• Collaborate with the store chef for tastings and wine programs.
• Stay current with ads and seasonal promotions.
• Maintain proper temperatures in cases and logs.
• Follow safety procedures and report hazards or incidents.
• Support department manager to reach sales goals and quality standards.

Skills

Second language

Wine knowledge

Beer knowledge

Retail experience

Customer service

Math skills

Wine testing

Age 21+

Education

High school education or equivalent

Job description

The Kroger Co. in Farmington Hills is hiring for a wine department team member focused on outstanding customer service and a clean, safe environment.

You will assist the department manager in achieving sales targets and uphold quality standards while embodying our Customer 1st strategy and Kroger values. Responsibilities include answering product questions, offering wine recommendations, and coordinating with the store chef for tastings.