Wine Experience Host & Club Guide

Cooper's Hawk Winery; Surprise (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

50% Dining & Carryout

40% Retail Wine

401(k) Matching

Health insurance

Paid time off

Wine education

Career growth

Job summary

Cooper’s Hawk Winery is seeking Tasting Room Attendants to create meaningful moments through friendly conversation, product knowledge, and hospitality. You’ll guide guests through wines and retail offerings while inviting them to join our Wine Club, delivering memorable experiences and building relationships with guests.

Applicants should be 21+, with hospitality experience, and comfortable discussing wine and the Wine Club.

Qualifications

• Must be at least 21 years old.
• Experience in restaurants, retail, or wine environments preferred.
• Comfort speaking to guests about wine and the Wine Club.
• A passion for hospitality and creating memorable guest experiences.
• Ability to multitask in a fast-paced environment.
• Ability to stand for long periods and lift up to 40 pounds.
• Flexible availability including weekends and some holidays.

Responsibilities

• Learn our food, wine, and retail offerings so you can confidently guide each guest.
• Prepare your station for service and keep it clean and stocked.
• Study Cooper’s Hawk menu, retail items, and wines that are offered to our guests.
• Restock and maintain product displays.
• Support the team with tasks like carryout orders and guest service in other areas when needed.
• Communicate with team members to deliver smooth and memorable service.
• Follow steps of service and assist in daily operations.
• Welcome every guest warmly and answer questions about wine, food, and our Wine Club.
• Proactively build relationships with guests and invite them to join the Wine Club.

Skills

Guest engagement

Wine knowledge

Hospitality mindset

Job description

Cooper’s Hawk Winery is seeking Tasting Room Attendants to create meaningful moments through friendly conversation, product knowledge, and hospitality. You’ll guide guests through wines and retail offerings while inviting them to join our Wine Club, delivering memorable experiences and building relationships with guests.

Applicants should be 21+, with hospitality experience, and comfortable discussing wine and the Wine Club.