Wine Experience & Hospitality Educator

Foley Family Wines Inc; Napa (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Foley Family Wines Inc in Napa, CA seeks a Hospitality Center Wine Educator to drive top line sales through in-person experiences, tasting flights, and events. You will engage guests with authentic storytelling and help convert Interest into memberships.

You will greet guests, convey the brand story, manage tastings, assist with events, and maintain knowledge of the winery portfolio while upholding high hospitality standards.

Qualifications

• Must be at least 21 years of age.
• Two years hospitality and/or tasting room experience is preferred.

Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences.
• Understand the brand story and convey the story to guests.
• Describe the wine club benefits and learn how to convert to memberships.
• Support the team in daily duties including restocking, cleaning, opening and closing duties.
• Accurately handle routine purchase transactions including cash register and daily sales accounting.
• Book guest and member experiences via phone or email, gathering billing and contact information.
• Assist with hospitality events as needed.
• Acquire and maintain thorough knowledge of winery and wine portfolio.
• Prepare cheese plates and other food accompaniments.
• Prepare for tasting experiences and conduct tasting experience clean-up.
• Assist customers with carrying out purchases to vehicles when necessary.
• Receive and restock wine and/or merchandise as needed.

Skills

Wine knowledge

Customer service

Communication

Multitasking

Teamwork

Problem-solving

Professional appearance

Able to lift 42 lbs

Microsoft Office

POS experience

Tools

Microsoft Office Suite

POS

Job description

Foley Family Wines Inc in Napa, CA seeks a Hospitality Center Wine Educator to drive top line sales through in-person experiences, tasting flights, and events. You will engage guests with authentic storytelling and help convert Interest into memberships.

You will greet guests, convey the brand story, manage tastings, assist with events, and maintain knowledge of the winery portfolio while upholding high hospitality standards.