Wine Experience & Guest Services Specialist

LaBelle Winery; Amherst (NH); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

LaBelle Winery in Amherst, NH is seeking a personable and energetic team member focused on delivering outstanding customer service and wine education. You will greet guests, answer questions about wines, conduct tastings, and assist with food and merchandise while ensuring a memorable visitor experience.

Responsibilities include managing phones, providing travel information, stocking merchandise, handling transactions at the POS, and supporting wine club promotions.

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Ability to work efficiently in a fast paced environment.
• Strong work ethic with the willingness to take initiative.
• Able to handle money accurately and operate a point of sale system.
• Team work.

Responsibilities

• Greet guests and provide information about wines, food, merchandise, history, and facility.
• Engage guests with exceptional customer service and wine education.
• Serve samples and conduct wine tastings in various settings.
• Answer phones and provide travel and hotel information as needed.
• Stock and price merchandise; handle routine purchasing transactions at the POS.
• Promote wine club and build customer relations for returns.
• Collaborate with kitchen staff to ensure a warm, memorable experience.
• Maintain dining ambiance with enthusiasm and professionalism.
• Follow sanitation and safety policies and wine service standards.

Skills

Customer service

Sales

Cash handling

Teamwork

Communication

Education

High School Diploma

Tools

POS system

Job description

LaBelle Winery in Amherst, NH is seeking a personable and energetic team member focused on delivering outstanding customer service and wine education. You will greet guests, answer questions about wines, conduct tastings, and assist with food and merchandise while ensuring a memorable visitor experience.

Responsibilities include managing phones, providing travel information, stocking merchandise, handling transactions at the POS, and supporting wine club promotions.