Wine Tasting Sales Associate

LaBelle Winery; Derry (NH); On-site; USD 28,000 - 42,000; Full time

Job summary

LaBelle Winery in Derry, NH seeks a personable and energetic guest service associate to enhance the winery experience through hospitality, wine knowledge, and teamwork.

You will greet guests, conduct tours, serve samples, manage transactions, collaborate with kitchen staff, and promote the wine club while upholding sanitation and safety standards.

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Ability to work efficiently in a fast paced environment.
• Strong work ethic with the willingness to take initiative.
• Able to handle money accurately and operate a point of sale system.
• Team work.

Responsibilities

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer’s experience must be exceptional, dazzling and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it's the small details that make experiences memorable.
• Responsible for greeting guests, answering phones, and providing information about wines, food, merchandise, history, and facility.
• Serve samples of wine to customers in both small and large settings; conduct tours of LaBelle Winery.
• Provide travel and hotel information to guests; stock and price merchandise; handle cash transactions.
• Expand wine education; promote wine club and build customer relations for returns and recognition.
• Retain/menu memorization and provide recommendations; collaborate with kitchen and staff to ensure excellent experiences.
• Maintain dining ambiance with an enthusiastic manner; adhere to sanitation, safety and alcohol beverage control policies.

Skills

Customer service

Sales

Teamwork

Money handling

Wine knowledge

Education

High School Diploma

Tools

POS system

Job description

Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.

Responsibilities include:

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer's experience must be exceptional, dazzling and and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it's the small details that makes experiences memorable.
• Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility.
• Responsible for greeting guests
• Responsible for answering phones
• Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in both small and large settings.
• Conducting tours of LaBelle Winery
• Provide travel and hotel information to guests
• Stocking and pricing merchandise
• Handling routine purchasing transactions including operating cash registers
• Responsible for expanding wine education.
• Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization.
• Retaining/memorizing the menu, and provide recommendations for food, wine or beverages.
• Collaborating with the kitchen and the staff for a prompt and above satisfactory experience.
• Maintain dining ambiance with an enthusiastic manner.
• Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Strong sales- driven mentality is imperative. Tastings must be profitable.

• Must be able to lift 45lbs regularly
• Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity.
• Other duties as assigned

Qualifications:

• Excellent customer service skills and the ability to exceed customer expectations
• Ability to work efficiently in a fast paced environment
• Strong work ethic with the willingness to take initiative
• Able to handle money accurately and operate a point of sale system
• Team work

Experience:

• High School Diploma
• Bartending and/or server experience (2 + years)
• Sales experience (2+)
• Food service certificatepreferred

Schedule: Wednesday-Sunday,weekends/holidays necessary

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.