Wine Tasting Sales Associate

LaBelle Winery; Amherst (NH); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

LaBelle Winery in Amherst, NH is seeking a personable and energetic team member focused on delivering outstanding customer service and wine education. You will greet guests, answer questions about wines, conduct tastings, and assist with food and merchandise while ensuring a memorable visitor experience.

Responsibilities include managing phones, providing travel information, stocking merchandise, handling transactions at the POS, and supporting wine club promotions.

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Ability to work efficiently in a fast paced environment.
• Strong work ethic with the willingness to take initiative.
• Able to handle money accurately and operate a point of sale system.
• Team work.

Responsibilities

• Greet guests and provide information about wines, food, merchandise, history, and facility.
• Engage guests with exceptional customer service and wine education.
• Serve samples and conduct wine tastings in various settings.
• Answer phones and provide travel and hotel information as needed.
• Stock and price merchandise; handle routine purchasing transactions at the POS.
• Promote wine club and build customer relations for returns.
• Collaborate with kitchen staff to ensure a warm, memorable experience.
• Maintain dining ambiance with enthusiasm and professionalism.
• Follow sanitation and safety policies and wine service standards.

Skills

Customer service

Sales

Cash handling

Teamwork

Communication

Education

High School Diploma

Tools

POS system

Job description

Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.

Responsibilities include:

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer's experience must be exceptional, dazzling and and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it's the small details that makes experiences memorable.
• Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility.
• Responsible for greeting guests
• Responsible for answering phones
• Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in both small and large settings.
• Conducting tours of LaBelle Winery
• Provide travel and hotel information to guests
• Stocking and pricing merchandise
• Handling routine purchasing transactions including operating cash registers
• Responsible for expanding wine education.
• Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization.
• Retaining/memorizing the menu, and provide recommendations for food, wine or beverages.
• Collaborating with the kitchen and the staff for a prompt and above satisfactory experience.
• Maintain dining ambiance with an enthusiastic manner.
• Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Strong sales- driven mentality is imperative. Tastings must be profitable.

• Must be able to lift 45lbs regularly
• Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity.
• Other duties as assigned

Qualifications:

• Excellent customer service skills and the ability to exceed customer expectations
• Ability to work efficiently in a fast paced environment
• Strong work ethic with the willingness to take initiative
• Able to handle money accurately and operate a point of sale system
• Team work

Experience:

• High School Diploma
• Bartending and/or server experience (2 + years)
• Sales experience (2+)
• Food service certificatepreferred

Schedule: Wednesday-Sunday,weekends/holidays necessary

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.