Part-Time Weekend Wine Concierge | Luxury Tasting Host

Tasting & Tap Room Expo; Napa (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Tips and commission opportunities

Job summary

Tasting & Tap Room Expo in Napa invites a part-time Tasting Salon Concierge to join on weekends, offering an upscale wine country experience. You will manage reservations, greet guests, and tailor experiences with a focus on exceptional service.

Ideal for a college student or for extra income, the role emphasizes teamwork, strong communication, and attention to detail while supporting events and guest interactions in a luxury setting.

Qualifications

• Enthusiasm, focus, and positive outlook; must be a team player.
• Ability to work weekends.
• 1-2 years of luxury wine, restaurant, and/or hotel experience.
• Ability to stand for extended periods.
• Ability to lift and carry up to 50lbs.
• Shopify, Sling, and Tock experience a plus.
• RBS and ServSafe certifications.
• Attention to detail and excellent communication.

Responsibilities

• Organize and manage the Tock reservation database and distribute the daily schedule to the team on each shift.
• Serve as the primary point of contact for customer interactions, ensuring seamless communication and swift follow-up for appointments and sales orders.
• Greet each guest with a warm and gracious welcome, explaining the tasting experience, protocol, and introducing them to their wine host.
• Engage with guests to personalize their experience based on referrals, location, and stays; assist with recommendations for hotels, restaurants, spas, and other wineries.
• Respond to all appointment requests and inquiries promptly; review and meet notes or special requests.
• Continuously monitor the tasting room, restrooms, patios, and private areas for appearance and ambiance.
• Assist in end-of-day closing procedures (bottle counts, pour tabs, closing registers, cleanup).
• Assist in routine cleaning of all tasting areas and packing guest orders as needed.
• Support events and outreach activities as needed.
• Deliver on Effortless Luxury by empowering guests on their wine journey and building lasting relationships.
• Live by our 5 Core Values: Customer Service, Pride, Fun, Sense of Community, and Shaper.

Skills

Customer service

Weekend availability

Luxury hospitality

Communication skills

Team player

Physical stamina

Attention to detail

Wine experience

Tools

Shopify

Sling

Tock

Job description

Tasting & Tap Room Expo in Napa invites a part-time Tasting Salon Concierge to join on weekends, offering an upscale wine country experience. You will manage reservations, greet guests, and tailor experiences with a focus on exceptional service.

Ideal for a college student or for extra income, the role emphasizes teamwork, strong communication, and attention to detail while supporting events and guest interactions in a luxury setting.