Wine Experience Concierge

Acme Hospitality Group; Santa Barbara (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Acme Hospitality Group is seeking a Tasting Room Associate in a dynamic California setting. You will greet guests, explain wine selections, and guide pairings while using a POS system to take orders and process payments.

Responsibilities include delivering food and beverages, upselling items, and maintaining a spotless dining area. Requirements cover customer focus, teamwork, and compliance with health and safety standards.

Qualifications

• 2 years previous experience as a Server or Tasting Room Associate in a restaurant or tasting room.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Understanding responsible alcohol service practices and compliance with legal drinking age verification.

Responsibilities

• Greet guests warmly and provide seating options and a wine list.
• Provide detailed explanations of the wines.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks or cocktails, if required by the establishment.
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Multitasking

Attention to detail

Problem-solving

Food safety knowledge

POS systems

Mathematical skills

Education

RBS certification for responsible alcohol service

Current Food Handler Certification

Tools

POS systems

Job description

Acme Hospitality Group is seeking a Tasting Room Associate in a dynamic California setting. You will greet guests, explain wine selections, and guide pairings while using a POS system to take orders and process payments.

Responsibilities include delivering food and beverages, upselling items, and maintaining a spotless dining area. Requirements cover customer focus, teamwork, and compliance with health and safety standards.