Wine Educator: Tasting Room & Guest Experience

E. & J. Gallo Winery; St. Helena (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

Profit sharing

Pet insurance

Company holidays

Employee wine shop access

Job summary

Rombauer Vineyards is seeking a Wine Educator to create welcoming guest experiences that reflect gracious hospitality, pride, and brand spirit. You will share wine knowledge, winery history, and stories that make visits meaningful.

You will guide tastings, provide glass and bottle service, support tours, and help guests explore wine and related products. You will also assist with reservations, POS, wine club signups, and daily operations.

Qualifications

• High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Knowledge of basic computer operation.
• Required to engage in frequent walking and standing.
• Required to multi-task with focus on detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Experienced in conflict resolution
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Experience in a team oriented environment.
• Experience executing tasks or job functions that require good organizational skills and engaging in functions using own initiative.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

Responsibilities

• Guide educational tastings and provide glass and bottle service.
• Support winery tours and help guests discover wine and non-wine products in the tasting room.
• Support day-to-day visitor center operations: reservation management, POS transactions, wine club signups, inventory support, opening and closing activities.
• Maintain a clean, organized, and guest-ready environment; support hospitality events and responsible beverage service.
• Engage with guests to create a polished guest experience in indoor and outdoor settings.

Skills

Customer service

Hospitality

Communication

Sales

Teamwork

Public relations

Wine knowledge

Education

High school diploma or State-issued equivalency certificate

Tools

POS system

Reservation system

Job description

Rombauer Vineyards is seeking a Wine Educator to create welcoming guest experiences that reflect gracious hospitality, pride, and brand spirit. You will share wine knowledge, winery history, and stories that make visits meaningful.

You will guide tastings, provide glass and bottle service, support tours, and help guests explore wine and related products. You will also assist with reservations, POS, wine club signups, and daily operations.