Luxury Wine Educator & Guest Experience Lead

Oneillwine; Sonoma, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

Ram’s Gate Winery in Sonoma’s wine country seeks a Wine Educator to craft personalized, luxury tasting experiences and share compelling stories about our wines. You will collaborate with hospitality, culinary, and concierge teams to elevate every guest journey, welcome guests warmly, and build lasting relationships that drive wine sales and memberships.

Qualifications include 2+ years in luxury service, passion for wine, and certifications; weekend/evening availability; experience with Tock or

Qualifications

• 2+ years in luxury customer service, sales, or hospitality.
• Passion for wine, food, and agriculture with desire to expand knowledge.
• Strong communication, verbal and written, high attention to detail.

Responsibilities

• Welcome every guest with warmth and provide a customized luxury experience.
• Share the history and qualities of our wines to educate guests.
• Collaborate with hospitality, culinary, and concierge teams to elevate the guest journey.
• Cultivate relationships that lead to wine sales, club memberships, and repeat visits.

Skills

Luxury customer service

Sales

Hospitality

Wine knowledge

Communication skills

Tech proficient

Education

California Food Handlers Training

RBS Certification

Tools

Tock

WineDirect

Job description

Ram’s Gate Winery in Sonoma’s wine country seeks a Wine Educator to craft personalized, luxury tasting experiences and share compelling stories about our wines. You will collaborate with hospitality, culinary, and concierge teams to elevate every guest journey, welcome guests warmly, and build lasting relationships that drive wine sales and memberships.

Qualifications include 2+ years in luxury service, passion for wine, and certifications; weekend/evening availability; experience with Tock or