Wine Club Server: Craft Unforgettable Guest Moments

Cooper's Hawk Winery and Restaurants; Seven Hills (OH); Presencial; USD 17 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dining and Carryout discounts

Retail Wine discounts

Monthly wine tastings for two

Medical, dental, vision, telehealth

401k with company match

Paid time off and flexible schedules

Early pay access

Wellness and mental health support

Wine and culinary education

Career growth flight plan

Team member rewards, milestone recogn.

Resumo da oferta

Cooper’s Hawk Winery and Restaurants in Seven Hills, OH is seeking enthusiastic Servers to deliver memorable hospitality with warmth and wine knowledge. You will guide guests through menu and wine pairings, maintain high service standards, and support a fast-paced, team-oriented dining room.

Responsibilities include accurate POS handling, honoring wine club benefits, and staying calm under pressure while providing genuine recommendations and personalized touches that make every visit memorable.

Qualificações

• At least 21 years of age and six months of server experience.
• Experience in full service or upscale casual dining preferred.
• Comfort speaking about food, wine, and our Wine Club program.
• Ability to multitask and stay calm in a fast-paced setting.
• Must be able to lift 40 pounds and work on your feet up to 10 hours.
• Must be able to read, write, and understand English.
• Flexible availability, including weekends and some holidays.

Responsabilidades

• Arrive on time, and in proper uniform standards.
• Know the menu, wine list, and steps of service.
• Use the POS system and handle payments with accuracy.
• Understand the benefits of Cooper’s Hawk Wine Club and its offerings.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
• Jump in where needed to help the team.
• Serve food and drinks with speed and care.
• Follow legal guidelines for alcohol service.
• Take initiative to solve problems and support the guest experience.
• Anticipate the needs of guests and fellow team members.
• Communicate clearly with the Kitchen, Hosts, Runners, Bartenders, and Managers.
• Help the team stay coordinated and focused.
• Welcome every guest with warmth, use guests names, celebrate milestones.
• Answer questions and make recommendations that feel genuine.
• Use your Wine Club knowledge to educate the guest on its perks, and invite them to join our community of members.
• See the person, not just the task.
• Find small ways to delight the guests.
• Share the story of our Wine Club and invite guests to join.
• Introduce wine tastings and help guests enhance their experience.
• Let your personality shine & leave your signature on every interaction.

Conhecimentos

Customer service

Communication

Teamwork

English literacy

Food & wine knowledge

Descrição da oferta de emprego

Cooper’s Hawk Winery and Restaurants in Seven Hills, OH is seeking enthusiastic Servers to deliver memorable hospitality with warmth and wine knowledge. You will guide guests through menu and wine pairings, maintain high service standards, and support a fast-paced, team-oriented dining room.

Responsibilities include accurate POS handling, honoring wine club benefits, and staying calm under pressure while providing genuine recommendations and personalized touches that make every visit memorable.