Wine Club Sales & Guest Experience Associate

Biltmore Workforce Management; Asheville (NC); Vor Ort; USD 234.000 - 262.000; Teilzeit

Zusammenfassung

Vanderbilt Wine Club, part of Biltmore, seeks a Wine Club Sales Assistant to deliver world-class guest service and manage membership-related tasks. You will process memberships, handle inquiries, upsell wine and club levels, and support leadership teams while maintaining confidentiality and accuracy in records.

The role emphasizes professional communication, proficiency with Microsoft Office, and a willingness to learn Biltmore systems and winery history. Part-time, approx.

Qualifikationen

• High school diploma or GED required; additional training a plus.
• Previous customer service experience preferred; upscale setting experience is a plus.
• Must be proficient with Microsoft Excel, Outlook, and Word.
• Excellent written and verbal communication across diverse audiences.
• Ability to plan, organize, and multitask with strong attention to detail.

Aufgaben

• Respond to member emails and phone calls promptly and graciously.
• Process new memberships, upgrades, cancellations, and address changes; manage shipments.
• Resolve guest service issues professionally and promptly.
• Provide wine club lounge service; process transactions and upsell wine and memberships.
• Maintain accuracy in order placement and update the Wine Club database.
• Learn winery portfolio and educate guests during events and programs.

Kenntnisse

Customer service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Interpersonal communication

Multitasking

Ausbildung

High school diploma or GED

Tools

bLoyal

Excel

Outlook

Word

Jobbeschreibung

Vanderbilt Wine Club, part of Biltmore, seeks a Wine Club Sales Assistant to deliver world-class guest service and manage membership-related tasks. You will process memberships, handle inquiries, upsell wine and club levels, and support leadership teams while maintaining confidentiality and accuracy in records.

The role emphasizes professional communication, proficiency with Microsoft Office, and a willingness to learn Biltmore systems and winery history. Part-time, approx.