Membership Coordinator

Universidade Federal de Santa Catarina; Napa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid PTO

401K matching

Holiday pay

Birthday pay

Flexible schedule

Job summary

Napa Valley Wine Train is seeking a dedicated Membership Coordinator to lead the wine club team, deliver an outstanding member experience, and drive wine sales and club retention. This role will also support retail/photo/cafe spaces as needed, contributing to memorable guest experiences in a luxury setting.

The ideal candidate will have 2+ years in wine membership or customer service, strong wine knowledge, and excellent communication skills.

Qualifications

• 2 years’ experience in wine membership or customer service.
• Knowledge of wine and Direct to Consumer sales practices.
• Familiarity with basic compliance guidelines.
• Excellent communication and customer service skills.
• Ability to work evenings, weekends, and holidays.
• Must have a valid CA driver’s license and be 21+.

Responsibilities

• Deliver exceptional member experience and drive wine sales and club retention.
• Work in retail/photo/cafe spaces as needed.
• Handle customer service inquiries and resolve issues.
• Maintain compliance with guidelines.

Skills

Wine knowledge

Customer service

Communication skills

Sales experience

Wine club software

Tools

Wine club management systems (C7)

Job description

WE ARE

Work in Paradise! Join the team of the

Description

Work in Paradise! Join the team of the Napa Valley Wine Train. This historically, luxury, and Iconic experience has been a staple in Napa's Wine Country for over 30 years. As a Membership Coordinator you get to be a part of this iconic history.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the company we are lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

Napa Valley Wine Train

has an array of enticing (and delicious) adventures, there is always something new to try on the Napa Valley Wine Train.

A day in the life...

As a Membership coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving both wine sales and wine club retention, resulting in long-term relationships. This is a role which will also work in the retail/photo/cafe space as needed.

Requirements

YOU OWN THIS IF YOU HAVE...

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and (Direct to Consumer) sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Familiarity with basic compliance guidelines.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Ability to handle customer service complaints and find effective resolutions.
• Ability to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver's license.
• Must be 21 years of age

Salary range: $25 - $28 per hour

Offer & Benefits

In return, our Membership coordinators are rewarded with affordable health benefits, 10 days of accrued PTO annually, matching 401K, Holiday pay, associate birthday pay and the opportunity to work in paradise as a part of a great team in a place where you can be proud. We offer a flexible schedule to fit our mutual needs; please expect some weekend and evening shifts. At Napa Valley Wine Train, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.