Wine Club Coordinator - Flexible Schedule in Napa

Noble-House-Hotels-; Napa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

PTO (10 days accrual)

401K with matching

Holiday pay

Birthday pay

Job summary

Napa Valley Wine Train is seeking a Membership Coordinator to manage the wine club team, deliver exceptional member experiences, drive wine sales and club retention, and build long-term relationships. This role may also support retail/photo/cafe spaces as needed.

Join a luxury hospitality culture within Noble House Hotels & Resorts, with opportunities to engage guests in a historic Napa setting, evenings and weekend shifts, and a supportive team focused on service excellence.

Qualifications

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and Direct to Consumer sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Ability to handle customer service complaints and find effective resolutions.
• Ability to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver’s license.
• Must be 21 years of age.

Responsibilities

• As a Membership coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving both wine sales and wine club retention, resulting in long-term relationships.
• This is a role which will also work in the retail/photo/cafe space as needed.

Skills

Wine knowledge

Customer service

Interpersonal skills

Written and oral communication

Complaint resolution

Team player

Tools

Wine club management systems

Job description

Napa Valley Wine Train is seeking a Membership Coordinator to manage the wine club team, deliver exceptional member experiences, drive wine sales and club retention, and build long-term relationships. This role may also support retail/photo/cafe spaces as needed.

Join a luxury hospitality culture within Noble House Hotels & Resorts, with opportunities to engage guests in a historic Napa setting, evenings and weekend shifts, and a supportive team focused on service excellence.