Wine Club Concierge & Tasting Room Host

Cooper's Hawk Winery and Restaurants; Indianapolis (IN); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Dining discount

Retail wine discount

Event discount

Wine tastings for two

Health benefits

401k match

Paid time off

Flexible scheduling

Early pay access

Wellness support

Wine education

Career growth

Referral bonuses

Job summary

Cooper’s Hawk is seeking a personable Tasting Room Attendant to transform tastings into memorable experiences. You will guide guests through food, wine, and retail offerings, and invite them to join our Wine Club while maintaining a welcoming, efficient service flow.

In this role, you’ll stay knowledgeable about our menu and wines, restock displays, and collaborate with team members to ensure smooth service. Weekend availability and a passion for hospitality are valued.

Qualifications

• At least 21 years of age.
• Experience in restaurants, retail, or wine environments preferred.
• Comfort speaking to guests about wine and the Wine Club.
• A passion for hospitality and creating memorable guest experiences.
• Ability to multitask in a fast paced environment.
• Ability to stand for long periods and lift up to 40 pounds.
• Flexible availability including weekends and some holidays.

Responsibilities

• Learn our food, wine, and retail offerings so you can confidently guide each guest.
• Prepare your station for service and keep it clean and stocked.
• Study Cooper’s Hawk menu, retail items, and wines that are offered to our guests.
• Restock and maintain product displays.
• Support the team with tasks like carryout orders and guest service in other areas when needed.
• Communicate with team members to deliver smooth and memorable service.
• Follow steps of service and assist in daily operations.
• Welcome every guest warmly and answer questions about wine and the Wine Club.
• Proactively build relationships with guests and create memorable moments.
• Use knowledge of the Wine Club to invite and inform guests of perks and benefits.

Skills

Hospitality

Guest communication

Wine knowledge

Team player

Job description

Cooper’s Hawk is seeking a personable Tasting Room Attendant to transform tastings into memorable experiences. You will guide guests through food, wine, and retail offerings, and invite them to join our Wine Club while maintaining a welcoming, efficient service flow.

In this role, you’ll stay knowledgeable about our menu and wines, restock displays, and collaborate with team members to ensure smooth service. Weekend availability and a passion for hospitality are valued.