Wine & Beverage Merchandiser — Customer Experience Pro

Total Wine & More; Appleton (WI); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health plans

401(k)

Parental leave

Disability & life insurance

Tuition assistance

Job summary

Total Wine & More in Appleton, WI is hiring for a Merchandiser/Store Team Member. The role covers merchandising, customer service, and supporting online operations to ensure a positive shopping experience.

Both part-time and full-time options may apply, with duties spanning inventory, stocking, displays, and curbside/delivery support. Team members greet customers, share product knowledge, participate in training, and uphold safety and compliance standards.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of retail experience preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Maximize product inventory and support online business operations.
• Provide exceptional service by greeting customers and building relationships.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain safety, cleanliness, and compliance with alcohol sale laws.
• Load and deliver orders if required and support curbside pickup/delivery.

Skills

Customer service

Retail experience

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

Inventory software

Job description

Total Wine & More in Appleton, WI is hiring for a Merchandiser/Store Team Member. The role covers merchandising, customer service, and supporting online operations to ensure a positive shopping experience.

Both part-time and full-time options may apply, with duties spanning inventory, stocking, displays, and curbside/delivery support. Team members greet customers, share product knowledge, participate in training, and uphold safety and compliance standards.