Windshield Dispatcher: Glass Service & Scheduling Pro

AutoNation Inc.; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discounts

Job summary

AutoNation is seeking an ANUSA Windshield Dispatcher to coordinate customer appointments, manage repair orders, and ensure timely service with a focus on exceptional customer experience.

You will set and confirm appointments, produce repair orders with cost/time estimates, and communicate with technicians and glass vendors to keep work on schedule. A high school diploma and strong customer service skills are required.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience is preferred, but not required.
• Demonstrated communication, consultative, interpersonal, and organization skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and a safe driving record.

Responsibilities

• Set, confirm, and prepare for appointments with customers for a great service experience.
• Produce Repair Orders with cost and time estimates and full transparency.
• Meet or exceed targeted sales goals.
• Look up and order the correct glass for repairs.
• Communicate with technicians and glass vendors to ensure timely completion of work.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to help customers.
• Keep track of windshields to ensure inventory accuracy.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Education

High school diploma

Job description

AutoNation is seeking an ANUSA Windshield Dispatcher to coordinate customer appointments, manage repair orders, and ensure timely service with a focus on exceptional customer experience.

You will set and confirm appointments, produce repair orders with cost/time estimates, and communicate with technicians and glass vendors to keep work on schedule. A high school diploma and strong customer service skills are required.