Glass Repair & Service Advisor - Service Drive

AutoNation; Sanford (ME); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401k matching

Health, dental and vision insurance

Associate vehicle discounts

YouDecide deals

Résumé du poste

AutoNation is seeking a Service Drive Glass Associate to identify windshield repair and glass replacement opportunities while delivering a consultative sales experience at the dealership service drive. You will educate customers on repair benefits, insurance options, and safety, upsell services, and coordinate with the service advisor team to ensure smooth handoffs.

The role emphasizes building rapport with customers, meeting sales targets, and staying up-to-date on glass repair products and

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in sales, glass, customer service, or automotive service environment.
• Experience working with insurance companies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor service drive environment.
• Self-motivated with a results-oriented mindset.

Responsabilités

• Greet customers in the service drive and conduct windshield/glass inspections on incoming vehicles.
• Identify chips, cracks, and damage eligible for repair or replacement and present findings professionally to customers.
• Educate customers on the value of prompt repair, insurance coverage options, and safety benefits.
• Upsell glass repair and replacement services in alignment with dealership pricing and policies.
• Coordinate with the service advisor team to ensure seamless customer handoffs and scheduling.
• Accurately document vehicle damage assessments and completed transactions.
• Meet or exceed individual sales targets and KPIs established by management.
• Maintain a clean, organized, and professional presence in the service drive.
• Stay current on glass repair products, techniques, and industry best practices.
• Build rapport with repeat customers to foster loyalty and referrals.

Connaissances

Sales experience

Customer service

Insurance experience

Communication skills

Outdoor environment

Formation

High school diploma or equivalent

Description du poste

AutoNation is seeking a Service Drive Glass Associate to identify windshield repair and glass replacement opportunities while delivering a consultative sales experience at the dealership service drive. You will educate customers on repair benefits, insurance options, and safety, upsell services, and coordinate with the service advisor team to ensure smooth handoffs.

The role emphasizes building rapport with customers, meeting sales targets, and staying up-to-date on glass repair products and