Windshield Dispatcher - AutoNation USA Houston

AutoNation Inc.; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discounts

Job summary

AutoNation is seeking an ANUSA Windshield Dispatcher to coordinate customer appointments, manage repair orders, and ensure timely service with a focus on exceptional customer experience.

You will set and confirm appointments, produce repair orders with cost/time estimates, and communicate with technicians and glass vendors to keep work on schedule. A high school diploma and strong customer service skills are required.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience is preferred, but not required.
• Demonstrated communication, consultative, interpersonal, and organization skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and a safe driving record.

Responsibilities

• Set, confirm, and prepare for appointments with customers for a great service experience.
• Produce Repair Orders with cost and time estimates and full transparency.
• Meet or exceed targeted sales goals.
• Look up and order the correct glass for repairs.
• Communicate with technicians and glass vendors to ensure timely completion of work.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to help customers.
• Keep track of windshields to ensure inventory accuracy.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Education

High school diploma

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.As an ANUSA Windshield Dispatcher, you'll coordinate customer appointments, manage repair orders, and ensure timely, accurate service with a focus on exceptional customer experience..What are the day-to-day responsibilities?Set, confirm, and prepare for appointments with customers so they can have a great service experience.Produce Repair Orders for customers, including cost and time estimates, with full transparency.Meet or exceed targeted sales goals.Look up and order the correct glass for repairs.Communicate frequently with technicians and glass vendors to ensure timely completion of work.Follow up with customers to ensure satisfaction.Gain superior product knowledge to effectively help customers.Keep track of incoming and outgoing windshields to ensure inventory is accurate and accounted for.Provide an exceptional customer experience to drive loyalty.What are the requirements for this job?Highschool Diploma or equivalentProven ability to provide an exceptional customer experience.Ability to set and achieve targeted goals.Prior sales experience is preferred, but not required.Demonstrated communication, consultative, interpersonal, and organization skills.Experience and desire to work with technology.Valid in-state driver's license and an acceptable, safe driving record.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.