Windows Systems Admin Co-op — Endpoint & IT Ops (Hybrid)

Co-Ops at New York ISO; City of Rensselaer (NY); Hybrid; USD 30,000 - 48,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

NYISO is seeking a Windows Systems Administration Co-Op to support endpoint management, device-data quality, and Tier 2 administration. You will gain hands-on experience with Microsoft Intune, Windows systems, endpoint inventory, application deployment, ServiceNow asset records, incident analysis, and technical documentation.

You will help improve accuracy of endpoint and asset information while supporting Windows lifecycle and governance initiatives, reviewing trends, and documenting recurring

Qualifications

• Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field.
• Basic understanding of Windows operating systems.
• Interest in endpoint management, systems administration, and IT operations.
• Familiarity with Microsoft 365 and Excel.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Ability to document technical processes and procedures clearly.
• Ability to review data, identify inconsistencies, and follow through on corrective actions.
• Exposure to Microsoft Intune or another endpoint-management platform is preferred.
• Basic PowerShell scripting knowledge is a plus.
• Familiarity with ServiceNow or IT asset-management concepts is helpful.
• Ability to learn new tools and collaborate with IT and operational teams.

Responsibilities

• Build and maintain Microsoft Intune device groups.
• Review device compliance dashboards and identify items requiring follow-up.
• Identify stale or inactive computer accounts.
• Audit endpoint inventory and asset records for accuracy.
• Assist with Windows deployment-readiness assessments.
• Document workstation build and administration procedures.
• Review incident trends and identify frequently occurring issues.
• Create knowledge articles for common technical problems.
• Update troubleshooting and resolution documentation.
• Assist with ticket categorization and data cleanup.
• Create service-request fulfillment guides.
• Help reconcile endpoint information across Microsoft Intune, inventory systems, and ServiceNow Hardware Asset Management.
• Recommend improvements to endpoint-management and asset-data workflows.

Skills

Windows

Intune

PowerShell

ServiceNow

IT operations

Endpoint management

Microsoft 365

Excel

Documentation

Education

Pursuing degree in Information Technology/Computer Science/Information Systems

Tools

Microsoft Intune

ServiceNow

Microsoft 365

Excel

Job description

NYISO is seeking a Windows Systems Administration Co-Op to support endpoint management, device-data quality, and Tier 2 administration. You will gain hands-on experience with Microsoft Intune, Windows systems, endpoint inventory, application deployment, ServiceNow asset records, incident analysis, and technical documentation.

You will help improve accuracy of endpoint and asset information while supporting Windows lifecycle and governance initiatives, reviewing trends, and documenting recurring