Windows Endpoint & Intune Administrator

The Phoenix Group; Nashua (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

The Phoenix Group is seeking an IT Systems Administrator to support and secure Windows endpoints in a enterprise environment. You will manage Microsoft Intune, handle software deployment, patching, configuration, and inventory, and troubleshoot endpoint issues.

You will administer Azure Virtual Desktop using Nerdio, support thin-clients, assist with onboarding new users, maintain endpoint documentation, and collaborate with IT staff and vendors on escalations.

Qualifications

• 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role
• Hands-on experience administering Microsoft Windows endpoints
• Experience with Microsoft Intune or a comparable enterprise endpoint management platform
• Experience with software deployment, patching, and Windows update management
• Strong Windows troubleshooting and problem-solving skills
• Experience supporting users in an enterprise environment
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi
• Ability to work independently, prioritize issues, and determine when escalation is appropriate
• Strong communication and documentation skills

Responsibilities

• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory
• Manage Windows patching and Update Rings, including troubleshooting devices that are not receiving updates successfully
• Administer and troubleshoot Azure Virtual Desktop (AVD) using Nerdio
• Support thin-client devices within the virtual desktop environment
• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues
• Support enterprise printers, including drivers, queues, printing, and connectivity
• Assist with phone system user, device, and configuration requests
• Provide escalation support for complex end-user technical issues
• Assist with onboarding new users and endpoint provisioning
• Maintain accurate endpoint inventory and technical documentation
• Document system changes, recurring issues, and work performed
• Collaborate with internal IT staff and external vendors when escalation or additional expertise is required

Skills

Windows endpoints

Intune admin

Software deployment

Patching & updates

AD / Entra ID

Networking basics

Azure Virtual Desktop

Nerdio

Tools

Nerdio

Azure Virtual Desktop

Job description

The Phoenix Group is seeking an IT Systems Administrator to support and secure Windows endpoints in a enterprise environment. You will manage Microsoft Intune, handle software deployment, patching, configuration, and inventory, and troubleshoot endpoint issues.

You will administer Azure Virtual Desktop using Nerdio, support thin-clients, assist with onboarding new users, maintain endpoint documentation, and collaborate with IT staff and vendors on escalations.