System Administrator

The Phoenix Group; Nashua (NH); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

The Phoenix Group is seeking an IT Systems Administrator to support and secure Windows endpoints in a enterprise environment. You will manage Microsoft Intune, handle software deployment, patching, configuration, and inventory, and troubleshoot endpoint issues.

You will administer Azure Virtual Desktop using Nerdio, support thin-clients, assist with onboarding new users, maintain endpoint documentation, and collaborate with IT staff and vendors on escalations.

Formación

• 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role
• Hands-on experience administering Microsoft Windows endpoints
• Experience with Microsoft Intune or a comparable enterprise endpoint management platform
• Experience with software deployment, patching, and Windows update management
• Strong Windows troubleshooting and problem-solving skills
• Experience supporting users in an enterprise environment
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi
• Ability to work independently, prioritize issues, and determine when escalation is appropriate
• Strong communication and documentation skills

Responsabilidades

• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory
• Manage Windows patching and Update Rings, including troubleshooting devices that are not receiving updates successfully
• Administer and troubleshoot Azure Virtual Desktop (AVD) using Nerdio
• Support thin-client devices within the virtual desktop environment
• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues
• Support enterprise printers, including drivers, queues, printing, and connectivity
• Assist with phone system user, device, and configuration requests
• Provide escalation support for complex end-user technical issues
• Assist with onboarding new users and endpoint provisioning
• Maintain accurate endpoint inventory and technical documentation
• Document system changes, recurring issues, and work performed
• Collaborate with internal IT staff and external vendors when escalation or additional expertise is required

Conocimientos

Windows endpoints

Intune admin

Software deployment

Patching & updates

AD / Entra ID

Networking basics

Azure Virtual Desktop

Nerdio

Herramientas

Nerdio

Azure Virtual Desktop

Descripción del empleo

• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory
• Manage Windows patching and Update Rings, including troubleshooting devices that are not receiving updates successfully
• Administer and troubleshoot Azure Virtual Desktop (AVD) using Nerdio
• Support thin-client devices within the virtual desktop environment
• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues
• Support enterprise printers, including drivers, queues, printing, and connectivity
• Assist with phone system user, device, and configuration requests
• Provide escalation support for complex end-user technical issues
• Assist with onboarding new users and endpoint provisioning
• Maintain accurate endpoint inventory and technical documentation
• Document system changes, recurring issues, and work performed
• Collaborate with internal IT staff and external vendors when escalation or additional expertise is required

Qualifications

• 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role
• Hands-on experience administering Microsoft Windows endpoints
• Experience with Microsoft Intune or a comparable enterprise endpoint management platform
• Experience with software deployment, patching, and Windows update management
• Strong Windows troubleshooting and problem-solving skills
• Experience supporting users in an enterprise environment
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi
• Ability to work independently, prioritize issues, and determine when escalation is appropriate
• Strong communication and documentation skills