Windows Support Engineer

Conviso Inc.; Raleigh (NC); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking skilled Windows Support Engineers to join their dynamic team. In this role, you will provide critical support for Windows 10 and 11 systems, focusing on performance enhancement and troubleshooting. Your expertise in evaluating endpoint analytics will be vital in identifying and resolving issues that impact user experience. This position offers the opportunity to work collaboratively with IT professionals while honing your skills in a supportive environment. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• In-depth knowledge of Windows 10 and 11 operating systems.
• Experience with troubleshooting hardware and software issues.
• Ability to evaluate and analyze endpoint analytical data.

Responsibilities

• Provide support for Windows 10-related issues and performance.
• Investigate root causes of Windows-related incidents.
• Collaborate with IT teams to resolve complex technical issues.

Skills

Windows 10 Operating System

Windows 11 Operating System

Network Protocols

Active Directory

PowerShell Scripting

Problem-Solving Skills

Communication Skills

Virtualization Technologies

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Windows Performance Toolkit

Wireshark

ProcDump/ProcMon

Hyper-V

VMware

Job description

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JD:

The Endpoint Systems Platform Configuration office requires skilled Windows 10/11 Support Engineers. The primary responsibility is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.

1. Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.

2. Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:

a. Operating system issues

b. Software installation and configuration

c. Network connectivity issues.

d. Conflicting third-party applications

3. Monitor system performance and identify areas for improvement.

4. Work with other IT teams to troubleshoot and resolve complex technical issues.

Required skills:

1. In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalities

2. Ability to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and servers

3. Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates

4. Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system

5. Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN

6. Knowledge of Active Directory services, Group Policy, and domain configuration

7. Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes

8. Knowledge of WMI – Windows Management Instrumentation

9. Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating system

10. Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues

11. Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.

Desired skills:

1. In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.

2. Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.

3. Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.

4. Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.

5. Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.

6. In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Engineering, and Analyst

• Industries

  IT Services and IT Consulting, IT System Installation and Disposal, and IT System Operations and Maintenance

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