Windows Support Engineer / Windows 10/11 Systems Engineer / Desktop Support Specialist / Endpoi[...]

DS Technologies Inc; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Windows Support Engineer to provide expert-level support for endpoint performance and operating system issues. This full-time role involves troubleshooting Windows 10/11 in enterprise environments, collaborating with IT teams, and ensuring system compliance. The ideal candidate will have a deep understanding of Windows architecture, hands-on experience with diagnostics, and strong communication skills. Join a forward-thinking company that values innovation and collaboration, and help shape the future of IT support services.

Qualifications

• 5+ years of experience in Windows 10/11 OS support.
• Deep understanding of Windows architecture and diagnostic tools.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN.

Responsibilities

• Analyze endpoint and event log data to identify performance issues.
• Troubleshoot OS-level and user-impacting issues.
• Collaborate with IT teams to resolve complex issues.

Skills

Windows 10/11 OS support

Troubleshooting

PowerShell scripting

Active Directory

Network protocols (TCP/IP, DNS, DHCP, VPN)

Communication skills

Analytical skills

Tools

Event Viewer

PerfMon

ProcMon

Hyper-V

VMware

Intune

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

DS Technologies Inc is looking for Windows Support Engineer / Windows 10/11 Systems Engineer / Desktop Support Specialist / Endpoint Support Engineer.

Job Title: Windows Support Engineer / Windows 10/11 Systems Engineer / Desktop Support Specialist / Endpoint Support Engineer

Location: Raleigh, NC (Onsite) (Need Citizens) (Need EX-USPS Experience)

Industry: Government / Federal Services

Job Category: IT Support / Desktop Support / Systems Engineering

Overview: We are seeking a skilled Windows 10/11 Support Engineer to provide expert-level support for endpoint performance, operating system issues, and enterprise workstation environments. The ideal candidate will have hands-on experience with system diagnostics, scripting, troubleshooting, and performance tuning, particularly in domain-joined environments. Prior USPS experience is preferred.

Position: Full-Time / Contract – Onsite (Raleigh, NC)

Responsibilities:

1. Analyze endpoint and event log data to identify and address workstation performance issues
2. Troubleshoot OS-level and user-impacting issues including:

• Operating system errors
• Software installation/configuration issues
• Network connectivity problems
• Third-party application conflicts

Monitor system health and performance trends

Collaborate with IT teams to resolve complex issues

Maintain update, patch, and configuration compliance

Support Active Directory, Group Policies, and domain-based infrastructure

Script automation using PowerShell

Requirement Qualifications:

• 5+ years of experience in Windows 10/11 OS support
• Deep understanding of Windows architecture and diagnostic tools (Event Viewer, PerfMon, ProcMon)
• Hands-on experience with hardware/software troubleshooting
• Experience with AD, GPO, WMI, and Intune
• Strong knowledge of TCP/IP, DNS, DHCP, VPN
• PowerShell scripting required (Python or Bash is a plus)
• Exposure to Hyper-V or VMware environments
• Excellent analytical and communication skills
• USPS experience highly preferred

Additional Information:

• Must be eligible to work in the U.S.
• Must be able to pass a background check for federal clearance
• Limited remote flexibility available
• Work hours: Sunday to Thursday (shift-based support)

Candidate Details:

• Minimum 5 years in U.S. IT support roles
• Experience in troubleshooting Windows 10/11 in enterprise settings
• Strong communication and independent troubleshooting skills
• Federal/USPS domain experience is a strong advantage

If you are interested, kindly share your resume to:

[e-mail],
[e-mail],
[e-mail],
[e-mail],
[e-mail]

Thanks

DS Technologies - Team

DS Technologies Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants for employment and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws. We actively seek to build a workforce that reflects the communities we serve and encourage applicants from all backgrounds to apply.