Mobile Video Field Support Technician

Motorola Solutions; Jackson (MS); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing public safety through innovative technology solutions. As a Field Service Technician, you'll play a vital role in delivering exceptional customer service and support, ensuring seamless deployment and operation of critical communications systems. Your expertise will directly impact community safety by collaborating with diverse teams and solving technical challenges. This position offers the opportunity to grow in a dynamic environment while making a meaningful difference. If you're passionate about technology and customer satisfaction, this is the perfect role for you.

Benefits

Incentive bonuses

Medical, dental, vision

401(k) with match

Paid holidays and time off

Stock purchase plan

Paid parental and family leave

Qualifications

• 5+ years of experience in electronics or IT roles.
• Proficiency in Windows administration and networking.

Responsibilities

• Coordinate between sales, systems integration, support, and product teams.
• Troubleshoot system failures related to hardware, network, or software issues.

Skills

Windows administration

Networking

TCP/IP

Wi-Fi/router configuration

IP device setup

Hardware/software troubleshooting

Customer service

Project management

Education

5+ years of experience in electronics, systems, field service, or IT roles

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is no immediate opening, we want to build relationships with prospective candidates like you. If your background matches our requirements, we'll follow up with an exploratory conversation.

Job Description

We are seeking a self-starting Field Service Technician to deliver an excellent customer service experience. The goal is to drive service success that enhances customer satisfaction, maximizes retention, and increases profitability.

The Technical Customer Experience Manager will be responsible for, but not limited to, the following:

• Collaborating with Customer Experience, Sales, Systems Integration, CMSO, and Product Group to meet customer needs in the assigned region.
• Serving as a key contact to ensure customer satisfaction during deployment and post-deployment phases.

Scope of Responsibilities:

• Coordinate between sales, systems integration, support, and product teams.
• Troubleshoot system failures related to hardware, network, or software issues.
• Diagnose technical problems and determine solutions.
• Provide training for administrators and end-users on product and system configurations.
• Train and supervise third-party integrators on mobile video device installations.
• Communicate technical resolutions to customers effectively.
• Assist in deployment configurations and support handoff.
• Produce detailed service reports with customer approval.
• Follow all company procedures and protocols.
• Share information across technical teams.
• Understand customer requirements and offer appropriate recommendations.
• Build positive customer relationships.
• Identify systemic issues and collaborate on process improvements.

Qualifications:

• 5+ years of experience in electronics, systems, field service, or IT roles.
• Proficiency in Windows administration, networking, TCP/IP, Wi-Fi/router configuration, IP device setup, hardware/software troubleshooting.
• Experience in Law Enforcement environments is a plus.
• Excellent customer service and communication skills.
• Ability to train and demonstrate product capabilities.
• Project management experience in installations.
• Experience working with city government and law enforcement is a plus.
• Willingness to travel regionally.
• Ability to develop cross-organizational relationships and work effectively in a matrix environment.
• Must pass a stringent background check per CJIS Security Policy.

Location: In-region remote with travel as needed.

Basic Requirements

• 5+ years of relevant experience.
• Ability to obtain required background clearance.

Travel Requirements

25-50%

Additional Details

Relocation: Not provided

Position Type: Experienced

Referral Payment Plan: No

Benefits

• Incentive bonuses
• Medical, dental, vision
• 401(k) with match
• Paid holidays and time off
• Stock purchase plan
• Paid parental and family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and are committed to an inclusive environment. Candidates with disabilities or health conditions can request accommodations by emailing [e-mail].