Desktop Support Technician

GDR Group; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick leave

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Team-oriented culture with strong work-life balance

Job summary

A technology solutions provider is seeking a motivated Desktop Support Technician in Duluth, GA. Responsibilities include providing technical support for hardware and software issues, maintaining asset records, and enhancing user experience through excellent customer service. The role is onsite, offering a supportive team environment with benefits like medical insurance and a 401(k).

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Able to explain technical concepts to non-technical users.

Responsibilities

• Provide timely support for hardware and software issues for Windows and Mac.
• Deliver prompt user support via Wolken ticketing, Google Chat, and Zoom.
• Maintain accurate records of hardware assets and manage inventory.

Skills

Technical support

Customer service

Problem-solving

Communication

Tools

Google Workspace

MS Office

Zoom video conferencing

VNC

KVM switch

Job description

Description

Overview

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. This role is onsite split between two locations: Atlanta and Duluth.

Key Responsibilities

Technical Support

• Provide timely support for hardware and software issues for both Windows and Mac environments
• Troubleshoot remotely using VNC and KVM switch
• Reimage systems, install OS and standard software (onsite and remote)
• Coordinate warranty support with Dell and schedule onsite service when needed
• Resolve common technical issues, including:
• Network connectivity
• System crashes/blue screens
• Printing problems
• Virus removal
• Basic administration and troubleshooting of:
  • DHCP / DNS
  • Active Directory
  • VPN and remote access tools
  • Windows domain account issues
  • Wireless connectivity and hotspots
• Collaborate with the network team on basic troubleshooting tasks
• Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
• Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

• Deliver prompt and courteous user support via:
  • Wolken ticketing system (incident resolution and device lifecycle tasks)
  • Google Chat and Gmail (Outlook familiarity is a plus)
  • Zoom Calling and Zoom video conferencing
• Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

• Maintain accurate records of hardware assets
• Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

• Assist with software and process testing and validation
• Create clear, user-friendly technical documentation
• ·Provide 1:1 or group technical training (remote or in-person)
• Support office signage placement and daily ticket review/assignment tasks
• May require occasional travel to other office locations

Work Schedule & Benefits

• ·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
• ·No weekend or after-hours support expected (exceptions for special projects)
• Benefits include:
  • Paid holidays, vacation, and sick leave
  • 401(k) plan
  • Medical, dental, and vision insurance
  • Structured onboarding and training
  • Modern workspaces and innovative technology
  • Supportive, team-oriented culture with strong work-life balance

Requirements

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred
• Technically inclined and eager to learn new tools and platforms
• Clear and concise communicator with the ability to explain technical concepts to non-technical users
• Familiar with Windows 10/11; Mac OS experience is a plus
• Skilled in teamwork and conflict resolution in a professional setting
• Self-starter with strong follow-through and attention to process
• Able to work independently while following team procedures and protocols