IT Systems Analyst I — Windows & Cloud

DataLab USA; Germantown (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision plans

401(k) plan

Paid time off

Company holidays

EAP

Job summary

DataLab USA, a Germantown, MD-based analytics and technology driven database marketing consultancy, seeks an IT Support professional. You will manage Windows 11/Server environments, Office 365, AD, and security tooling, while providing end-user support and remote assistance. The role requires 1–3 years in IT support and a collaborative mindset.

This on-site position offers a salary range of $65,000–$75,000 with a comprehensive benefits package and on-call rotation. Local candidates preferred.

Qualifications

• 1–3 years of experience in IT support, desktop management, or systems administration.
• Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills.
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols.
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization.
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals.
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS.
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus.
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment.
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation.
• CompTIA Security+ certification or in progress

Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems.
• Troubleshoot applications and operating systems while providing technical user support.
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching.
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems.
• Document technical procedures and solutions clearly and communicate effectively with team members and end users.
• Participate in after-hours on-call rotation and research and resolve technical problems independently.
• Maintain documented processes within audited environments

Skills

IT support

Problem solving

Team collaboration

Customer service

Communication

Self-motivated

Audited environments

Remote support

Scripting

Tools

Windows 11/Server administration

Office 365

Active Directory

Intune

LogMeIn

JIRA

Azure

AWS

Job description

DataLab USA, a Germantown, MD-based analytics and technology driven database marketing consultancy, seeks an IT Support professional. You will manage Windows 11/Server environments, Office 365, AD, and security tooling, while providing end-user support and remote assistance. The role requires 1–3 years in IT support and a collaborative mindset.

This on-site position offers a salary range of $65,000–$75,000 with a comprehensive benefits package and on-call rotation. Local candidates preferred.