Lab Support Engineer

Tata Consultancy Services; Bedford (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Tata Consultancy Services Limited in Bedford, MA is seeking an Engineer for the TECHNOLOGY function. The role focuses on LAB systems, SCCM, and cross-platform management across Windows, SCCM, Intune, and Lab software.

Key duties include configuring and monitoring LAB software, license and version control, device audits, inventory management, and testing new versions with logs and reports. Bachelor's in Computer Science preferred.

Qualifications

• Bachelor's degree required where stated in the ad.
• Experience with LAB systems and GxP environments.
• Strong knowledge of SCCM; patch management and deployment expertise.
• Familiarity with Windows devices (Windows 10/11).
• Experience with Intune, JAMF, and MS deployment tools is a plus.

Responsibilities

• Configure and monitor LAB oriented software in the lab (quality and production).
• Coordinate with LAB software vendors; manage licenses and version control.
• Follow LAB device in/out protocols and audit installed applications.

Skills

Attention to detail

Education

Bachelor of Computer Science

Tools

Windows OS

JAMF

Microsoft Intune

Windows Auto Pilot

LogMeIn

ServiceNow

Zoom

SCCM

Job description

Must Have Technical/Functional Skills

• Lab System Deployment and Systems Management knowledge, Knowledge in handling GxP environment, JAMF, Windows 11, Windows 10.
• JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom,
• Microsoft SCCM preferred.

Roles & Responsibilities

• 1. Configuring and monitoring the LAB oriented software within the LAB (Quality and production)
• 2.Co ordinating with LAB software vendor and maintaining the license and version control
• 3.Following the LAB device in and out protocols and conducting audits on the applications installed on LAB machines / Devices
• 4.Managing the software inventory and frequent connects with Vendor for upgrade / alternate products recommended
• 5.Testing the new versions and its effects on the infrastructure and producing the logs / reports
• 6.Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• 7.Experience creating collections, packages, applications within SCCM
• 8.Should have strong experience in SCCM 2007 & 2012
• 9.Experience in installation of Microsoft System Configuration Manager 2007-2012.
• 10.In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• 11.Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• 12.Experience in deploying, troubleshooting, and managing Windows devices
• 13.Must have excellent competency with SCCM, WSUS and other patching tools.
• 14.Experience in supporting Windows Server 2012, 2016, 2019
• 15.Knowledge in handling GxP environment in the Life Sciences domain

Salary Range

Salary Range: $65,000- $80,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Position Details

Location: Bedford, MA

Function: TECHNOLOGY

Role: Engineer

ID: 432636

Skills: Windows | Service Now

Salary Range: $65,000 - $80,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE