Windows Endpoint Engineer: Imaging, Security & Automation

Trillium Staffing; Richmond (VA); On-site; USD 51,000 - 69,000; Full time

Job summary

Trillium Professional in Richmond, VA is seeking a Technical Support Associate to support engineering, deploy, secure, and administer Windows 11 endpoints across an 8,000+ device environment using SCCM and modern endpoint management.

The role collaborates with senior engineering staff to deliver secure, reliable workstation services statewide, handles image creation, security updates, and Tier III ticket resolution.

Qualifications

• 2+ years in a similar IT support or desktop engineering role.
• Bachelor’s degree or higher in CS/IT, MCSE or equivalent certification preferred.
• Strong Windows 10/11 endpoint management and security knowledge.

Responsibilities

• Contribute to deployment, maintenance, and troubleshooting of IT devices across an enterprise network.
• Create and update enterprise desktop images including non-standard workstation images.
• Perform frequent security updates and deliveries of enterprise desktop images.
• Diagnose and recommend solutions for security or functionality issues in desktop images.
• Maintain and secure all enterprise endpoints, ensuring compliance with security standards.
• Identify, log, and track user-reported issues via the IT incident ticketing system.
• Resolve Tier III tickets escalated to Desktop Engineering, escalating if needed.
• Assist technical staff with software installation, peripheral setup, and basic troubleshooting.
• Analyze deployment failures and recommend corrective actions.
• Ensure timely restoration, maintenance, and replacement of IT equipment.
• Recommend and implement technologies to enhance desktop engineering effectiveness.
• Maintain and update documentation on configurations and automation trends.

Skills

Windows troubleshooting

Active Directory

PowerShell scripting

Documentation

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

MCSE or equivalent certification

Tools

PowerShell

Batch scripting

VBScript/Visual Basic

GPO

Entra ID / identity management

SCCM

Job description

Trillium Professional in Richmond, VA is seeking a Technical Support Associate to support engineering, deploy, secure, and administer Windows 11 endpoints across an 8,000+ device environment using SCCM and modern endpoint management.

The role collaborates with senior engineering staff to deliver secure, reliable workstation services statewide, handles image creation, security updates, and Tier III ticket resolution.