Technical Support

Trillium Staffing; Richmond (VA); On-site; USD 51,000 - 69,000; Full time

Job summary

Trillium Professional in Richmond, VA is seeking a Technical Support Associate to support engineering, deploy, secure, and administer Windows 11 endpoints across an 8,000+ device environment using SCCM and modern endpoint management.

The role collaborates with senior engineering staff to deliver secure, reliable workstation services statewide, handles image creation, security updates, and Tier III ticket resolution.

Qualifications

• 2+ years in a similar IT support or desktop engineering role.
• Bachelor’s degree or higher in CS/IT, MCSE or equivalent certification preferred.
• Strong Windows 10/11 endpoint management and security knowledge.

Responsibilities

• Contribute to deployment, maintenance, and troubleshooting of IT devices across an enterprise network.
• Create and update enterprise desktop images including non-standard workstation images.
• Perform frequent security updates and deliveries of enterprise desktop images.
• Diagnose and recommend solutions for security or functionality issues in desktop images.
• Maintain and secure all enterprise endpoints, ensuring compliance with security standards.
• Identify, log, and track user-reported issues via the IT incident ticketing system.
• Resolve Tier III tickets escalated to Desktop Engineering, escalating if needed.
• Assist technical staff with software installation, peripheral setup, and basic troubleshooting.
• Analyze deployment failures and recommend corrective actions.
• Ensure timely restoration, maintenance, and replacement of IT equipment.
• Recommend and implement technologies to enhance desktop engineering effectiveness.
• Maintain and update documentation on configurations and automation trends.

Skills

Windows troubleshooting

Active Directory

PowerShell scripting

Documentation

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

MCSE or equivalent certification

Tools

PowerShell

Batch scripting

VBScript/Visual Basic

GPO

Entra ID / identity management

SCCM

Job description

Trillium Professional is now seeking a Technical Support Associate in Richmond, VA!

This position supports engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide.

Responsibilities

• -Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts
• -Create and update enterprise desktop images, including non-standard workstation images for standalone systems
• -Perform frequent security updates and deliveries of enterprise desktop images
• -Diagnose and recommend solutions for security or functionality issues in desktop images
• -Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
• -Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
• -Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
• -Assist technical staff with software installation, peripheral setup, and basic troubleshooting
• -Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
• -Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets and workstations
• -Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
• -Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends

Pay rate is $37-50/hour, depending on experience.

Qualifications

• -2+ years of proven work experience in a similar role.
• -Bachelor’s degree in computer science or information technology.
• -Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
• -5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
• -Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
• -Knowledge of Active Directory, GPO, Entra ID join models, and identity-based management.
• -Proven working knowledge of scripting including batch, PowerShell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
• -Strong analytical, troubleshooting, communication, and documentation skills.

Preferred

• 3–5+ years of professional experience in Windows endpoint engineering and administration.
• Experience administering BitLocker, MBAM, and related encryption recovery processes.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.