Windows Dispatcher/Starter - MTA Wicomico

Transdev; Baltimore (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Vacation 72 hours first year

Sick leave accrual 40 hours

Medical, Dental & Vision after 90 days

Life insurance

401K retirement

Company holidays

Job summary

Transdev in Baltimore, Maryland is seeking a Windows Dispatcher/Starter to coordinate vehicle assignments and operator scheduling. You will monitor service availability, maximize on-time performance, and minimize disruptions through effective communication with MOCC and operations staff.

Responsibilities include handling shift adjustments, maintaining daily documentation, and ensuring safety and compliance.

Qualifications

• High school diploma or GED required.
• 3–5 years’ dispatching experience.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible schedules.
• Excellent verbal and written communication skills.
• Detail oriented, well organized, and time managed.
• Proven customer service and interpersonal skills.
• Adaptable in a fast-paced environment.
• Data entry experience and knowledge of Windows-based OS and MS Office.

Responsibilities

• Manage vehicle operators shift and scheduling adjustments.
• Utilize spare vehicles to support preventive maintenance scheduling.
• Aim for on-time gate performance and productivity.
• Pull-outs per schedule and maintain accurate trip manifests.
• Communicate effectively with MOCC.
• Document daily events such as attendance, issues, and disruptions.
• Verify operator credentials at shift start and reconcile fares.
• Manage lost and found items and maintain safety-focused work area.

Skills

Communication skills

Detail oriented

Time management

Customer service

Data entry

Education

High school diploma or GED

Technical Degree preferred

Tools

Windows-based OS

MS Office Suite

MOCC

Job description

Window Dispatcher/Starter Job Posting

Overview:

Transdev in Baltimore, Maryland is hiring a Windows Dispatcher/Starter. Window Dispatchers/Starters shall provide direction and maintain communication through MOCC with all vehicle operators while monitoring adjustments where necessary to maximize on-time performance and minimize service disruptions because of vehicle/vehicle operator availability and/or emergency situations. Window Dispatchers/Starters will assign vehicles, considering preventative maintenance schedules and capacity needs, to ensure on-time performance and maintain system productivity. Window dispatchers/Starters will assign extra board operators as needed to meet on-time gate out requirements.

Transdev is proud to Offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $24.29 (Union Collective Bargaining Agreement payscale)

Benefits Include:

• Vacation: 1 st year of service: 72 hours
• Paid Sick Leave: Employees with less than 1 year of service shall accrue up to 40 hours of sick leave in accordance with the Maryland Healthy Working Families Act and shall be able to start using this accrued time on the 107 th day following the employees’ date of hire.
• Insurance: Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, 401K retirement benefits, and company holidays.

Key Responsibilities:

• Vehicle operators shift and scheduling adjustments.
• Effective use of spare vehicles to ensure vehicle availability for the preventative maintenance program.
• On-time gate performance, productivity, and service
• Pull-outs per schedule.
• Effective communication with MOCC.
• Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions.
• Checking operators in for shift (credentials)
• Reconciliation of trip manifests and fares collected by vehicle operators.
• Collection of lost and found articles and compliance with lost and found program requirements.
• Maintenance of a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Communicating the daily safety message to operators and communicating effectively in support of operations.
• Daily equipment inventory.
• Review of post trip inspections and communication of potential problems to maintenance staff.

Qualifications:

• High school diploma or GED; Technical Degree preferred.
• 3-5 years’ experience dispatching.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Excellent communication skills both verbal and written a must.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills a must.
• Ability to adapt and remain flexible in a fast-paced environment.
• Data entry experience and a general knowledge of windows-based computer operating systems and MS Office Suite.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Demands:

The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as lifting, walking, stooping, and handling materials.
• Sit for extended periods (up to 8-12 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 lbs., occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time