Dispatcher

Transdev; Columbus (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Columbus, Ohio is seeking a Dispatcher who will oversee road service through operator communication and provide excellent customer support to clients. This role emphasizes safety and service reliability in a dynamic transportation environment.

Qualified candidates bring 3–5 years of dispatching experience, strong communication skills, and the ability to adapt to flexible shifts. DOT compliance and a high standard of professionalism are required.

Qualifications

• High School Diploma or GED required.
• 3-5 years of dispatching experience.
• Excellent verbal and interpersonal skills.
• Strong problem solving and analytical abilities.
• Ability to work shifts or flexible schedules.
• DOT drug testing and physical compliance as applicable.

Responsibilities

• Oversee road service by monitoring carriers and ensuring on-time starts and performance.
• Respond to customer questions and concerns about trips, including no-shows, cancellations, and missed trips.
• Manage emergencies for vehicle operators; liaise between carrier and emergency services.
• Review route performance daily and respond to issues affecting customer service.
• Perform other duties as required.

Skills

Communication skills

Customer service

Problem solving

Flexibility

Safety awareness

Education

High School Diploma or GED

Job description

Dispatcher

Transdev in Columbus, Ohio is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Non-CBA Position:

• Competitive compensation package of minimum $18.75/hour– Maximum $23.25/hour

Benefits include:

• Vacation: minimum of two (2) weeks


• Sick days: 5 days


• Holidays: 12 days; 8 standard and 4 floating


• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.


• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.


• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.


• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.


• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.


• 3-5 years' experience dispatching.


• Excellent verbal, interpersonal and customer service skills.


• Problem solving and analytical skills.


• Must be able to work shifts or flexible work schedules as needed.


• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).


• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Pay Group: X60

Cost Center: 613

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Drug-free workplace

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.