Windows Desktop Support Specialist - Customer-Focused IT

Gaylor Electric, Inc.; Atlanta (GA); Hybrid; USD 42,000 - 67,000; Full time

Job summary

Gaylor Electric, Inc. is seeking an IT Desktop Support Specialist in Atlanta to provide helpdesk support across software platforms and computing equipment within the Gaylor technology environment.

You will assist users, troubleshoot Windows desktops, and deploy devices as part of a collaborative team. The ideal candidate demonstrates excellent verbal and written communication, maintains confidentiality, and can multitask under pressure.

Qualifications

• Experience in desktop support or IT helpdesk preferred.
• Knowledgeable in the Windows desktop environment.
• CompTIA A+ preferred; may be obtained within first year of employment.

Responsibilities

• Maintains appropriate records, files, and documentation.
• Responds to support requests and resolves problems; documents support issues and solutions.
• Remote problem-solving through use of remote connection tools.
• Diagnoses Windows and PC hardware issues.
• Laptop, tablet, cell phone configurations and deployments.
• Basic troubleshooting of LAN and connectivity issues.
• Performs data migrations and assists in data restorations on local devices.

Skills

Communication skills

Windows desktop environment

Customer service orientation

Teamwork

Time management

Confidentiality

Desire to help others

Education

CompTIA A+ preferred

Job description

SCOPE OF WORK

The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.

POSITION REQUIREMENTS

• Uses Gaylor Performance Values as tools to fulfill all job responsibilities
• Possesses an outgoing, amiable personality, and desire to help others
• Effective communication skills, both verbal and written
• Knowledgeable in the Windows desktop environment
• Maintains confidentiality of all Company information
• Excellent time management skills and ability to multitask

RESPONSIBILITIES

• Maintains appropriate records, files, and documentation
• Responds to support requests and takes necessary steps to resolve problems
• Documents support issues and solutions
• Remote problem-solving through use of remote connection tools
• Diagnoses Windows and PC hardware issues
• Laptop, tablet, cell phone configurations and deployments
• Basic troubleshooting of LAN and connectivity issues
• Performs data migrations and assists in data restorations on local devices

WORKING CONDITIONS

• Must be able to work scheduled hours as well as overtime, as required, on short notice
• Must be able to remain calm in times of heightened emotional situations
• Must work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

• Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when required
• Repetitive use of arms, hands, and fingers
• Possess good vision/hearing (normal or corrected)
• Ability to work while sitting or standing for long periods
• Must be able to lift up to 20 pounds at times

EDUCATION

• CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

• Previous desktop support or IT helpdesk experience preferred