Window & Door Service Technician - Field Expert, Vehicle

Bee Window

Fishers (IN)

On-site

USD 55,000 - 60,000

Full time

8 hours ago

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Benefits offered by this job

Company vehicle and gas card

Comprehensive PTO policy

Medical Insurance

Vision Insurance

Dental Insurance

Job summary

Bee Window is seeking a Service Technician to perform warranty and service work on residential windows and doors. You will diagnose, repair, and document progress while maintaining white-glove customer service on every site visit.

Reporting to the VP of Operations, you will coordinate daily with the Service Coordinator, complete CRM notes, and ensure timely part delivery. A valid driver's license and strong communication are essential to success in this field role.

Qualifications

2+ years in window/door installation or related finish carpentry.
Experience with window/door installations or service.
Proficient with standard hand and power tools.
Skilled in diagnostics and repairs of window/door systems.
Ability to document notes in a CRM and coordinate with management.
Excellent verbal skills to explain issues to homeowners.

Responsibilities

Perform warranty claims and deliver transparent, high-quality workmanship.
Diagnose on-site window/door issues including air/water infiltration, mechanical faults, misalignments, and glass problems.
Repair tasks such as replacing glass packs, balancers, and caulking.
Identify issues from improper original installation or settling.
Educate homeowners on product operation and maintenance on-site.
Explain technical issues clearly and set expectations for parts/visits.